Frequently Asked Questions
Last updated
Choosing the right class for your child
What types of classes does Gguge offer?
Gguge is an online learning platform where teachers and students interact in real time.
Classes are held live online using the video conferencing platform Zoom.
Gguge offers several class formats to suit different learning goals and styles.
One-day classes
Explore a single topic in one class session.
A good choice for trying a new subject or getting to know a teacher.
Booking the same class more than once may cover the same material. Please check the curriculum.
Multi-session classes
Learn about one topic step by step over a set number of sessions.
Recommended for children who want to learn in more depth with the same teacher and classmates.
Children can learn and interact as a regular class group.
All sessions in a multi-session class are paid for together in one payment.
Subscription classes
Recurring-payment classes that follow a set curriculum each session.
You may be able to join partway through, rather than from the first session. Each session follows a fixed schedule, making this a good choice for regular learning at the same time.
Private classes
A class tailored to your child. You can arrange details such as the date and time, number of sessions, topic, and number of participants, including one-to-one lessons.
Fees vary by teacher and class. Please ask the teacher for details.
How are talent and academic classes different?
What are talent classes?
Classes that help children discover their interests and talents through experiences beyond the school curriculum.
Explore new interests through activities such as public speaking, chess, and creative projects.
Examples of talent classes
- Math stories inspired by brilliant mathematicians
- Empathetic speaking to build social skills
- Chess academy: beginner and advanced classes
What are academic classes?
Classes that support achievement and skill development in school subjects.
Use them to supplement school learning or work toward a specific goal in subjects such as math, English, Korean, and science.
Examples of academic classes
- Grade 5, semester 2: preparing for a perfect math unit-test score
- Catching up with phonics in Year 1 of British primary school
- Preparation for gifted science education programs
How can I find a class?
Use the search bar and filters at the top of Gguge to find a class.
- Search by keyword for a class or teacher
- Find classes suited to your child's age
- Search for times your child can attend
- Narrow results by curriculum or category
Setting filters to match your child makes it easier to find a suitable class.
Not sure which class to choose?
If you need help finding a class for your child, try Gguge's class consultation service.
Tell us your child's age, interests, preferred class format, and available times. Our team will recommend classes that match.
What if there is no class at a suitable time?
You found a class you like, but no sessions are available at the time you want
[Class details > View Schedule]Open the menu above, then use [Request a Schedule] at the bottom to ask the teacher for your preferred time.
Your preferred session is sold out
Join the waitlist for a sold-out session to receive an Alimtalk notification when a place becomes available.
[Class details > View Schedule]Open the menu above and select “Waitlist” to sign up.
Save a class with the ♡ button so you can easily find it again later.
View your saved classes and schedule requests here:
[My Info > Favorites & Requests]
Can I ask a question before booking?
For questions about class content, difficulty, or anything else you would like to check with the teacher, select [Ask the Teacher] on the class details page.
You can also ask the teacher before booking to check whether a class is suitable for your child.
View your conversations with teachers in Gguge's chat menu.
Learn from other families' experiences
Gguge Community is currently available in Korean only. It lets you read other parents' learning stories and share ideas about classes you would like to see.
If you cannot find the class you want, explore what other families are looking for and suggest a class yourself.
Paying for classes
How do I book a class?
Once you find a class you like, follow these steps to book it.
After payment, you can find your booked classes here:
How do I manage recurring-payment cards?
You can register a card for recurring payments for subscription classes and Gguge Members. Check cards you have already registered using the paths below.
Manage the registered card separately for each subscription class.
Change the card from this page:
You can choose a separate card for Gguge Members, independent of your subscription classes.
Use this path:
How do I use Gguge Money?
Gguge Money is a payment method you can use to pay for classes on Gguge.
Check your balance or top up from My Info. You can also use Gguge Money at checkout.
Occasional promotions offer bonus credit or discounts. Gguge Money can be useful if your child takes classes regularly.
If you use Gguge Money often, auto top-up can make booking classes more convenient.
Auto top-up availability may differ between the website and app. Please check whether it is available on your screen.
Gguge Money purchases in the Gguge app cost more than purchases on the website.
- The difference reflects fees under Google Play and Apple App Store policies. The price difference is disclosed before you complete an in-app purchase.
- Payments and refunds for in-app purchases are managed by the relevant app store (Google or Apple). Gguge cannot refund them directly. Please request a refund through the store where you made the purchase.
What is Gguge Members?
Explore 5,000 experiences from home and get more from learning with Gguge Members!
Gguge Members is a subscription service offering discounts worth more than its membership fee.
Members coupons can be used across all Gguge classes. Along with discount coupon packs, you can enjoy reward credit and partner benefits.
If you already use Gguge, join Members to enjoy more benefits.
Recommended if…
- ✓ Your child takes at least one class each week.
- ✓ Siblings use Gguge together.
- ✓ You want to save on class fees.
- ✓ You want to apply coupons to subscription-class renewal payments.
Joining a class
How do I join a class?
Follow the path above to join your class directly.
From 1 hour before the class starts, the [Join Class] button becomes available. A class entry notice also appears on the Gguge home page from 30 minutes before the start until the class ends, as shown below.
The notice appears on the Gguge home page from 30 minutes before the start until the class ends, as shown below.
Please check before class!
- Class schedule and attending child
- If this is your first class, please read [Gguge] Zoom Guide (Korean) and [Gguge] Class Etiquette Guide (Korean) before joining.
- Check the requirements
- Check whether you need to print any class materials or prepare supplies before class.
New to Zoom?
If you are new to Zoom, read the Zoom Guide and Class Etiquette Guide linked under ‘How do I join a class?’ before your first Gguge class.
How can I watch a class replay?
Use class replays to review what your child has learned.
For classes that offer replays, you can find the recording after class here:
Important notes about replays
- Replays are available only for classes that offer them. Check the class details page.
- There is no replay for a class that did not take place, for example because the session was canceled or the teacher was absent.
- If all students are absent, a recording may be provided but may not contain a lesson.
- It may take approximately 4–24 hours after class for the recording to be uploaded.
- Once uploaded, the replay is available for 7 days from the class end date.
- For Gguge Members, the viewing period is extended to 14 or 30 days depending on the plan.
- For details, see the Gguge Members Benefits Guide (Korean).
- Replay availability may change without notice.
How do subscription classes work?
Subscription classes are recurring-payment classes that your child attends on a regular schedule.
After you sign up, the next session automatically renews and is charged after each session ends. Your enrollment continues until you cancel the subscription.
Want to skip just one session?
Use the subscription pause feature to skip the next session without ending your subscription. This is available once every 60 days.
Check whether you can pause your subscription here:
Before pausing, please note:
Pausing cancels the selected session and cannot be undone.
The following session is charged immediately after you pause. You cannot cancel the subscription before the paused session's scheduled end time.
Want to end your subscription?
Your subscription automatically renews for the next session unless you cancel it.
To end your subscription, cancel it before the next session is charged.
The next session renews and is charged immediately after each session ends. Check your current class schedule and next payment timing in advance if you plan to cancel.
Cancellation fees may apply to a session you have already paid for, depending on when you cancel.
Before you use Gguge
What if my child cannot attend?
You cannot directly move a booked class to a different date or time.
To attend at a different time, cancel your existing booking and book the session you want.
How do I cancel a class?
Cancel a class here:
Cancellation fees and penalties may apply depending on when you cancel.
Cancellation fees are calculated based on the time remaining before class starts. Please contact Customer Support for details.
A multi-session class reserves a seat for all sessions together. Canceling after the course has started may incur a separate penalty. Please contact Customer Support for the detailed rules.
For detailed cancellation instructions and policies, please contact Gguge Customer Support.
What if something goes wrong during class?
Please contact Gguge Customer Support if something unexpected happens during class.
For example, we can help look into the following situations:
- The teacher does not join when class starts, or joins late
- You have trouble connecting to Zoom or joining the class
- You have a question or concern about how the class was conducted
Please include the class name, date and time, and a description of what happened so we can investigate more accurately.
What should I check before booking?
Before booking, check the following on the class details page.
Recommended age and difficulty
The recommended age and required skill level vary by class.
Read the description and recommended age to check whether the class suits your child.
Supplies and learning materials
Some classes require textbooks, printouts, or other preparation.
Check the required supplies and learning materials in advance.
Class date and time
Double-check the date and start time you selected before paying.
Subscription and multi-session classes may include multiple dates. Please check the full schedule.
Have a question?
For questions about class content, use the [Ask the Teacher] button just below the thumbnail on the class details page.
For questions about payment, cancellations, or using Gguge, contact Customer Support.
Customer Support
We want every student to have a fun and rewarding experience on Gguge. If you have more questions, please contact Gguge Customer Support.
